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Cutting
Negative Experiences
"Eliminating
OUCH"
Every organisation
gets it wrong sometimes; it’s inevitable and
unavoidable! There
is therefore
a need to constantly search out
and destroy all sources of errors and
inefficiencies. This will
create the most
effective and reliable product and/or
service, improve your business reputation,
increase
customer loyalty and have a positive
influence on both the top and the bottom
lines.
During 1-day with an
experienced facilitator delegates will learn:
Why and
how experiences have a big impact on
customer loyalty
The 6 key reasons
why most negative experiences aren’t
reported to suppliers
How to identify
your organisation’s key causes of
negative
experience
How to work with
colleagues to create systems and
procedures
to eliminate all negative experiences
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