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Demanding and
Difficult Customers
"Aversion
to advocacy"
Customers can
understandably become very emotional when
important things go wrong.
Having people
with the skills and temperament to deal with
customers in this state of mind is
important. They need to know how to convert
this emotion into positive energy so as to
turn
customer aversion
into long term
advocacy.
During 1-day with an
experienced facilitator delegates will
learn:
Why and how the
right attitude and approach can turn
potentially problematical encounters
into positive experiences for employees
and customers
How the SMILE™
system works to turn problems into
solutions
How to work with
colleagues to deal effectively and
positively with difficult
and demanding customers
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