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Master-Class
For Strategic Decision Makers
How to use Customer Experience Management
techniques to create differentiation, growth
and sustainable competitive advantage
2-days with Chris Daffy and special
guest speakers exploring:
- The best
ways to use Customer Experience
Management Strategically
- How Service can Boost the Top and
Bottom Lines
- The Look and Feel of a World Class
Service Winner
- The Principles of Great Service
Leadership
- How to Create a Sustainable Culture
of Service
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Gathering, understanding and exploiting
customer needs
- Delivering Service Perfection
- Creating corporate WOWs
- Dazzling Recovery Techniques
- Using “Whole Brain” Thinking
- Implementing with Momentum and
Winning with Pace
We also create in-house Master Classes
for individual
organisations or industries as required.
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