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Sustaining
Success
"Measuring and Managing the right things"
There’s no point in
getting ahead of your competitors if you
can’t stay there. This
means that
your pace of improvement is
critical to continuing success. This
workshop
will focus on the
simple and effective tools
and techniques that create and maintain a
momentum of improvement
in customer
experience and employee engagement. It will
show how to ensure lasting success
by
measuring and acting on the things that
really
matter.
During 1-day with an
experienced facilitator delegates will
learn:
The basics of the
“Systems Thinking” approach
Why the Sigma
Service System™ is the best way to
ensure service perfection
How to identify
and manage the key organisational
pressure points
The right goals
and measures for Peak Performance
Management
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