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Talent Recruitment
"How
to pick and keep the right people for
service"
Finding the people who
have a natural talent for service, who will
become your customer service stars and
represent your organisation consistently
well to customers, is an unending and ever
more difficult challenge. Most recruitment
processes focus on past experience,
knowledge and skills. These are useful but
do not give the full picture of a persons
natural talent for service work and/or their
future potential for service stardom.
This workshop shows
how it is possible to identify the character
traits that are essential for success
in the
different service roles in your organisation
and then how to create a recruitment system
that
will attract and identify the people
that have them.
During 1-day with an
experienced facilitator delegates will
learn:
Why organisations
should “Hire for attitude and train for
skill”
How to identify
the natural character traits that are
essential
for success in your organisation.
How to create a
selection procedure that will attract
and identify
the people with the natural talents you need.
The “Service
Talent Advanced Recruitment System™”
Character
assessment interviewing with the STARS™
tool.
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