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Vital Voices
"Generating and using colleague and customer
feedback"
Without regular and
effective feedback an organisation will
spend more and more time
and effort focusing on things that matter
less and less to colleagues and customers.
Feedback is therefore
the vital life blood
of any organisation. If you are serious
about
providing effective customer
experiences and
using them to build loyalty and competitive
advantage you must create ways to
get the
‘voice of your customers and colleagues’
into your organisation. You must also create
ways to communicate and act on what
you learn.
During 1-day with an
experienced facilitator delegates learn:
How to evaluate
various methods to obtain customer and
colleague
feedback and select the best ones for
your organisation
Ways to design
tools to acquire and analyse
experiential feedback
The best
techniques to ensure the views, opinions
and motivations
are heard and acted on
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