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Hire for Attitude – Train for
skills
Selecting people with the right service
character traits has never been more
important and most people agree that you
should hire for attitude and train
for skill.
Knowledge and skills can be
taught but if someone lacks the essential
core service character traits it’s unlikely
they will ever be the type of naturally
service-focused employee you really need.
And if you have recruited people with the
wrong character traits, they could easily
undermine or damage the good work done by
others.
Getting
this right can make a massive difference
to internal culture, staff retention, ease
of training, team working, customer loyalty,
and overall business success.
But
knowing how important this is and being able
to effectively do something about
it are
very different things. SEALS have therefore
developed a selection system
that is simple
to operate yet delivers dramatic results and
can be adapted for use by
any trained person
in any business.
Character Trait Recognition
– Finding people with a Natural Talent for Great Service
The SEALS Character Trait Recognition system
is called STARSTM, which
stands for Service Talent Advanced
Recruitment System.
It
has been
specifically developed to identify people
with the right natural talents for
great service delivery. It has also been
designed so that it can be adapted
specifically to match your organisation's
unique cultural, service delivery and
job specific needs.
Sound and Proven Techniques and Methodology
Throughout the design process we have been
assisted by Professor Adrian
Furnham of
University College London. He
is one of Europe's most knowledgeable
academics on this subject.
He has helped to
ensure we’ve
got it absolutely right
and that the
techniques we use are based on sound
academic research and
proven best practice.
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